Please take a moment to review our policies.



One of the primary goals of the Royal Axa Day Care is to provide quality care to children in an environment that thrives on mutual respect for one another. As such, we ensure that proper child discipline methods are utilized in our programs. These methods are in agreement and communicated to parent(s)/guardian(s), staff members and children when determined to be developmentally appropriate.

Royal Axa Day Care does not encourage, support or tolerate:

- Infliction or cause to inflict any form of physical punishment, verbal or physical degradation or emotional deprivation upon

  the children.

- Denying or threatening children of basic necessities.

- Using any form of physical restraint, confinement or isolation.

     We focus on our Guidance Policy to provide positive reinforcement into our facility.  The Royal Axa Day Care acknowledges that children learn from the individuals they respect and admire.  Hence, our guidance policy enforces values and proper behavior.  Typically in a group daycare setting one will find that the children will have conflict with one another from time to time and this is normal. The conflicts provide opportunities for the children to learn about boundaries, appropriate ways to handle situations and how to function successfully in larger groups of peers.  We therefore focus on:

- Respect towards all individuals.

- Modeling and teaching respect towards others and property.

- Encouraging the children to be genuine.

- Avoiding criticism; be positive.

- Being aware of one's tone of voice.

- Promoting independence and self-respect.

- Being firm, fair and consistent.

- Talking with children, not to them or at them.

- Enjoying the company and companionship of children; have fun with them.

- Avoiding conflicts by redirecting children before a problem occurs.

- Willingness to admit to mistakes, acknowledge what was done wrong and start over again.

The following policies are communicated to the children according to their developmental level.


     1. Quiet voices inside the daycare.

     2. Toys and equipment are to be put away after use.

     3. Use words to solve problems.

     4. Be gentle with our friends.

     The staff at Royal Axa Day Care are required to implement reasonable approaches which include preventive and intervention methods appropriate for the age and abilities of each child.

Guidance Policy for Children Under 36 Months

Reasonable and acceptable methods for guiding the behavior of children under 36 months consist of:

- Maintaining the child's interest.

- Minimizing waiting times.

- Responding to the child's needs for nourishment and rest.

- Permitting a sufficient amount and variety of toys and equipment for children in the group.

- Allowing for flexibility throughout the day.

- Minimizing the number of adult-oriented rules and expectations.

- Limiting the time the child is expected to be in an organized group activity.

- Allowing and encouraging a variety of sensory activities.

- Redirecting the child into constructive activities.

- Allowing and encouraging opportunities for the children to practice skills independently.

Guidance Policy for Children 3 Years and Older

Reasonable and acceptable methods for guiding the behavior of children 3 years of age and older are:

- Organize and arrange the environment, routine and interactions.

- Set a good example for children.

- Plan a program with a variety of developmentally appropriate activities.

- Allow for flexibility.

- Ensure that the play space is organized and interesting for all children.

- Establish clear and consistent limits and guidelines and encourage behavior you wish to continue by using positive   


- Focus on what the children can do rather than what they cannot do.

- Assist children to solve their own problems and explain the consequences of their behavior.

- Allow for choices that are realistic and possible.

     A child may be removed from a situation only if he/she is destructive, hurts his/her self or others, or is ‘out of control.' The time away from the activity is not to be seen as a punishment but is a break for the child to regain control.  Being removed from an activity should never be used as a threat.  If it is to occur, it shall not be for a period of time longer than 5 minutes. The child should not be humiliated during this time (example: facing a corner). The time away technique should not be used with children younger than 3 years of age and staff members are to be cautious when using this method of intervention.


     It is the parent(s)/guardian(s) responsibility to provide written confirmation regarding any child who has food allergies or dietary restrictions.  Whenever possible the daycare will try to accommodate special requests however, parents(s)/guardian(s) may be required to provide substitutions.  Bringing food from home on a regular basis is strongly discouraged although infant nutrition is to be provided by parent(s)/guardian(s).  On identified special occasions (For example: Christmas, birthdays, Easter, Halloween, etc.) food from home will be allowed and sharing with all the children in the center will be encouraged. If the children bring candy to the daycare facility, the candy will be set aside to be taken home at the end of the day and parent(s)/guardian(s) will be reminded accordingly.

     We encourage children who have shoulder length hair or longer to put their hair up as soon as they arrive at the center.  Parent(s)/Guardian(s) are advised that children should be dressed appropriately for the day's activities and for going outdoors.  Parents(s)/Guardian(s) are encouraged to bring an extra change of clothes for their child if they worry that their child is not dressed appropriately.


It is the responsibility of the parent(s)/guardian(s) to fill out written consent forms indicating that any specific type of health care may be provided to a child unless the health care being provided is in the nature of first aid treatment.  In order to administer prescribed medication to a child we require all parent(s)/guardian(s) to:

- Provide the daycare with written consent.

- Provide the medication in its original labeled container with proper instructions for administering the medication.

Parents are expected to keep their child home if they are showing any of the following symptoms:

- Fever greater than or equal to 100.5ºF (38 ºC).

- Moderate drainage (clear or discoloured) from the mouth, nose, eyes or ears.

- Red discoloration to the whites of the eye(s).

- Skin rashes as they are difficult to diagnose unless seen by a physician.

- Severe abdominal pain, vomiting or diarrhea.

- A painful, red throat, even if a fever is not present.

- A deep hacking cough.

- Difficulty breathing or untreated wheezing.

- Complaints of stiff neck and headache with more than one of any of the above stated symptoms.

- Yellow discharge from the eyes.

- An unusual yellow coloring of the skin or eyes.

- Cuts or openings on the skin that appear to be pus-filled or oozing.

- Lice or nits.

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